Hijabellé – Returns & Refund Policy

At Hijabellé, we want you to be completely happy with your purchase. If for any reason you’re not satisfied with your order, we offer a simple and transparent return process for customers within the United Arab Emirates. Please review our return policy carefully before submitting a request.

Eligibility for Returns

• Returns accepted within 14 days of receiving your order.
• Item must be unused, unworn, and in its original condition.
• Original tags must be attached and undamaged.
• Worn, washed, or altered items will not be accepted.
• Returns valid only for orders delivered within the UAE.

How to Return

1. Contact Us: Email info.hijabelle@gmail.com with your order number and reason for return.
2. Return Authorisation: Our team will review your request and send instructions.
3. Shipping the Return: Pack the item securely and ship to the provided address. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

Return Processing Fee

A AED 5.00 processing fee will be deducted from approved refunds. This fee does not apply to faulty or incorrect items.

14-Day Return Window After Authorisation

Once authorised, returns must be shipped within 14 calendar days. Email your tracking number to info.hijabelle@gmail.com. If tracking isn’t received within 14 days, the return authorisation may expire.

Refunds

• Refunds issued after inspection via the original payment method within 7–10 business days.
• Original shipping fees are non-refundable.
• A AED 5.00 processing fee applies to non-faulty returns.

Exchanges

Exchanges are not currently available. Please place a new order for a different item and return the original.

Cancellations

Orders cannot always be cancelled once processing begins. For changes or cancellations, contact us within 24 hours at info.hijabelle@gmail.com.

Liability Disclaimer

Hijabellé is not responsible for delays, loss, or damage caused by courier services after dispatch. Customers should contact the courier directly for delivery issues. We do not provide transit insurance.

Damaged or Defective Items

All items are hand-checked for quality before dispatch. If an item arrives damaged, contact info.hijabelle@gmail.com within 7 days for review. Eligible items will be replaced or refunded in full.

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Hijabellé – Shipping Policy

At Hijabellé, we take pride in ensuring every order reaches you swiftly and beautifully packaged.

1. Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays). You will receive confirmation and tracking once shipped.

2. Delivery Time

• UAE: 1–3 business days
• GCC: 5–7 business days
• International: Available upon request.

3. Shipping Fees

Shipping rates are calculated at checkout. Free shipping may apply on qualifying UAE orders during promotions.

4. Tracking

A tracking link will be provided once your order has shipped.

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Hijabellé – Size Guide

At Hijabellé, we design hijabs that combine comfort, style, and perfect coverage — all in one size.

Our Premium Chiffon Hijab

• Size: 28 in × 72 in (71 cm × 183 cm)
• Material: Premium chiffon — soft, breathable, and flowy with a subtle matte finish.

This universal size offers versatile styling — perfect for loose drapes, turban wraps, or full-coverage looks. Lightweight chiffon provides a graceful fall and stays comfortable all day.

Care Instructions

• Hand wash or use a delicate cycle with mild detergent.
• Do not tumble dry; air dry flat or hang.
• Iron on low heat or use a steamer for a smooth finish.

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Hijabellé – Privacy Policy

This Privacy Policy outlines how Hijabellé (“we”, “our”, “us”) collects, uses, and protects your information when you visit or make a purchase from www.hijabelle.co. By using our website, you consent to the practices described below.

1. Information We Collect

• Contact details: name, email, phone number, address.
• Order details: billing, shipping, payment confirmation, order history.
• Account details: login information (if applicable).
• Support messages: communications sent to our team.
• Technical data: IP address, device information, browsing activity.

2. How We Use Your Information

• Process and deliver orders.
• Provide updates and respond to inquiries.
• Improve website and services.
• Comply with UAE laws and regulations.

3. Data Security

Your privacy is important. Transactions are encrypted and secure. Hijabellé does not store or access full payment details.

4. Sharing Information

We share limited data with trusted third parties (payment and courier services) only for order fulfillment. All partners comply with UAE privacy standards.

5. Your Rights

You may access, update, or delete your data anytime. Email requests to info.hijabelle@gmail.com. You may also unsubscribe from marketing emails at any time.

6. Policy Updates

We may update this policy periodically. Updates will appear on www.hijabelle.co with the revised ‘Last Updated’ date.